57 Prince Street,

(0117) 925 6014

El Puerto Information

The El Puerto restaurant on Prince Street is sure to bring some sunshine into your life with its traditional Spanish tapas menu. The ideal place to bring a loved one and enjoy an intimate and romantic dinner and a few glasses of wine.

Venue Type
Opening Hours
Mon-Fri 11:00-15:00 & 17:30-23:00
Sat-Sun 11:00-23:00
Advisable on Mon, Tue, Wed, Thu, Fri, Sat, Sun
Avg Food Spend
£10 - £20 per person
Drink Info
Beer from £3.20 per bottle
Wine from £13.50 per bottle

Cocktail List available
Live Ents
Live Flamenco dancing and authentic Spanish music Sundays from 19:30
Children welcome - any time

High Chairs - baby milk and foods can be heated
Delta imageMaestro imageMastercard imageVisa image
Disabled Facilities
Wheelchair Access, NO Disabled Toilets

El Puerto User reviews

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Reviewer samjar
I've been there many time, El Puerto is one of my favourite restaurants. The food is good, waiters and bar staff are friendly. As long as the food is nice I don't expect fast food service, especially when its busy.

But working in catering myself I have one problem with El Puerto, as I got the bill, 10% service charge was added, and it stated that my 'server' was 'manager'. That means the manager get all the extra tips, leaving the hard working staff with only minimum salary. I refused to pay service charge, and tipped my waitress in cash instead.

Please remember to remove service charge and tip your waiter/waitress instead, they need it more then the managers who earn a healthy salary.

Overall a great place. Hope something gets done about it ASAP.
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Reviewer gasior
Delicious food, not very friendly service. Went there several times and sometimes had a feeling that I was doing wrong by asking them to serve the customer... And what I don't like the most - they charge 10% "service fee" which is included in your bill, but they won't tell you that, when you want to leave them a tip! This way they end up with 20% or more on tips if you're not aware of "service fee"! I wasn't. Won't go there again.
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Reviewer ElPuerto
Hello There Thank you for your review I am really very sorry that you had a dissapointing experience in relation to unfriendly service I assure you we take this very seriously the last thing we want to do is give bad service and your comments have been noted and a recent meeting with the staff resulted in a change of some of the staff members. Our whole ethos here is to serve fresh delicious food along with good wines and cocktails and a friendly service. I am really sad that our staff were unfriendly to you. In relation to the service charge we like a lot of the local restaurants charge a service charge but obviously if the service was not of a good standard then you really should not have paid for that service. We use some of the service charge to give back to our clients and we have invited thousands of people in for our Sunday Evening Paella and Flamenco evening serving four friends Free Paella as a little thank you for your custom. I really wished you contacted me so that I could have discussed your issues with you and I would be delighted if you would contact me at [email protected] just so we can put things right for you. We strive to give the best atmosphere, but obviously on this occassion we have failed and I hope you accept our apology and if you would like to try one of our Sunday Evenings then please feel free to contact me. We have regular training for our staff and I hope that we can prove to you that next time, if you will come again, that you will get the service that you deserve. Thank you El Puerto
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Reviewer toby1615
restaurant was OKish went with a few work colleagues ,but had to wait along time for a table ,seemed like ages so we weren't so hungry when we finally sat down.food was OK ,small amounts of differant foods ,could have been warmer ,puddings ok as we could share them all.Was alittle disappointed at the food and service ,considering the price ,restaurant has fun atmosphere and we had looked forward to it ,but was just too busy and the service slow .would have been better if it wasn't so full
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Reviewer ElPuerto
I am really sorry you felt the service was slow we have been working very hard with our Chefs and staff to make sure that we can give everyone the service and food that they deserve if you would like to contact me directly I would love the opportunity to set things straight with you as we value your custom and we have had really good reviews with our new chefs so the last thing we want to do is lose your custom. I can be contacted at [email protected] and I look forward to hearing from you. Kind Regards Jayne.
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Reviewer ChrisVerrall
The food here is hit and miss. We had delicious prawn dishes and terrible, tough lamb. El Puerto really fails in it's service. The bar staff barely acknowledge you, the waiting staff take forever to return to your table and in the end we had to go to the bar to settle our bill and try our luck there.

It is also an expensive restaurant which highlights just how poor the service is. A very disappointing experience.
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Reviewer ElPuerto
Well come back on us! It really upsets me people being upset, we don't always get it right but most of the ti'me we do. If I had of been on duty you wouldn't have left disappointed im really sorry you felt the need to write a review and not tell us but if you would like to have some free paella vouchers for our Sunday nights of Flamenco and Paella just e mail info@el-puerto. Co. Uk and once again I'm really sorry you didn't enjoy your experience.
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Reviewer Lisa_B
i went here about a week ago for my hen party and what a blast it was! we were all made to feel really welcome and the staff allowed us to decorate our tables to make it extra special. the tapas was extremely tasty and the cocktails too. we had a right blast here and i'd recommend it to many of my friends. you must visit.
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Reviewer Laura23
I couldn't agree more with the most recent review.

My boyfriend and I stumbled across this perfect find at the weekend. it was so busy and we hadn't booked, yet the staff were all so welcoming and gave us a waiting time of 40minutes. The atmosphere is brilliant and accommodates for both groups and couples as some tables are tucked away and intimate.

We ordered lots of dishes to share and not one lacked flavour or disappointed us, it was all beautiful. We were recommended a great bottle of wine too and the service in general is spot on.

Highly recommend a visit, book up on a Saturday night.. or don't and have a perfect excuse to enjoy a couple of pre-meal drinks and plenty of olives!
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Reviewer ElPuerto
Thank you for taking your time to write a lovely review. Please e mail us for some complimentary Paella vouchers for you and your friends. Kind Regards el Puerto
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Reviewer ElPuerto
Thank you for your lovely review its really good to hear you enjoyed yourself please e mail us your address for some complimentary paella vouchers to info@el-puerto. Co. Uk thank you so much!
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I love this restaurant. I have been there about 5 times.

Its atmosphere is very flexible, romantic yet buzzy so ideal with a partner or group of friends.

Food was great, quality products that were very well cooked.

I can only speak as I find but I have always found the service very attentive and friendly. Definitely worth a try.

This is my favourite restaurant in Bristol
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Reviewer Anonymous
The food is not bad here, but I had such a bad experience with service here, I wouldn't go again.The owner offered us a group discount, but then changed his mind when it came to paying the bill, and instead of resolving it like adults he shouted and kept walking away. He then blanked us as we left, even though we'd just given him over £300 of business!!!!Terrible, there's too many other good restaurants in Bristol to put up with that kind of treatment.
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Reviewer Anonymous
If someone had a bad experience at the restaurant it would be good for them to write to the management and give them a chance to put it right I know that they would and that the experience of one group is not as justified as the many large groups that do have a really enjoyable time alongside good service, good ambience and good food.Go on give it a try!!!!!!!!!!!!!!!
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Reviewer ElPuerto
Hi There I don't think it would have been the owner who argued with you atall! I'm really so very sorry you did not enjoy your time but please let us at least say a sorry and send you and your friends some complimentary Paella vouchers if you could e mail your address too info@el-puerto. Co. Uk they are worth £50 each and I will send quite a few, I am so sorry you left unhappy! Kind Regards El Puerto
The views contained in these user reviews are not endorsed by ViewBristol in any way and are provided by users who wish to publish their independent views of the respective establishment.

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