El Puerto

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 6 reviews

57 Prince Street,
BRISTOL,
BS1 4QH

(0117) 925 6014

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El Puerto
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Latest Reviews

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Reviewer toby1615
15/01/2012
restaurant was OKish went with a few work colleagues ,but had to wait along time for a table ,seemed like ages so we weren't so hungry when we finally sat down.food was OK ,small amounts of differant foods ,could have been warmer ,puddings ok as we could share them all.Was alittle disappointed at the food and service ,considering the price ,restaurant has fun atmosphere and we had looked forward to it ,but was just too busy and the service slow .would have been better if it wasn't so full
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Reviewer ChrisVerrall
07/07/2011
The food here is hit and miss. We had delicious prawn dishes and terrible, tough lamb. El Puerto really fails in it's service. The bar staff barely acknowledge you, the waiting staff take forever to return to your table and in the end we had to go to the bar to settle our bill and try our luck there.

It is also an expensive restaurant which highlights just how poor the service is. A very disappointing experience.
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Reviewer ElPuerto
19/09/2011
Well come back on us! It really upsets me people being upset, we don't always get it right but most of the ti'me we do. If I had of been on duty you wouldn't have left disappointed im really sorry you felt the need to write a review and not tell us but if you would like to have some free paella vouchers for our Sunday nights of Flamenco and Paella just e mail info@el-puerto. Co. Uk and once again I'm really sorry you didn't enjoy your experience.
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Reviewer Lisa_B
01/04/2010
i went here about a week ago for my hen party and what a blast it was! we were all made to feel really welcome and the staff allowed us to decorate our tables to make it extra special. the tapas was extremely tasty and the cocktails too. we had a right blast here and i'd recommend it to many of my friends. you must visit.
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Reviewer Laura23
08/12/2009
I couldn't agree more with the most recent review.

My boyfriend and I stumbled across this perfect find at the weekend. it was so busy and we hadn't booked, yet the staff were all so welcoming and gave us a waiting time of 40minutes. The atmosphere is brilliant and accommodates for both groups and couples as some tables are tucked away and intimate.

We ordered lots of dishes to share and not one lacked flavour or disappointed us, it was all beautiful. We were recommended a great bottle of wine too and the service in general is spot on.

Highly recommend a visit, book up on a Saturday night.. or don't and have a perfect excuse to enjoy a couple of pre-meal drinks and plenty of olives!
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Reviewer ElPuerto
19/09/2011
Thank you for taking your time to write a lovely review. Please e mail us for some complimentary Paella vouchers for you and your friends. Kind Regards el Puerto
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Reviewer ElPuerto
19/09/2011
Thank you for your lovely review its really good to hear you enjoyed yourself please e mail us your address for some complimentary paella vouchers to info@el-puerto. Co. Uk thank you so much!
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22/05/2009
I love this restaurant. I have been there about 5 times.

Its atmosphere is very flexible, romantic yet buzzy so ideal with a partner or group of friends.

Food was great, quality products that were very well cooked.

I can only speak as I find but I have always found the service very attentive and friendly. Definitely worth a try.

This is my favourite restaurant in Bristol
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Reviewer Anonymous
08/09/2008
The food is not bad here, but I had such a bad experience with service here, I wouldn't go again.The owner offered us a group discount, but then changed his mind when it came to paying the bill, and instead of resolving it like adults he shouted and kept walking away. He then blanked us as we left, even though we'd just given him over £300 of business!!!!Terrible, there's too many other good restaurants in Bristol to put up with that kind of treatment.
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Reviewer Anonymous
15/11/2008
If someone had a bad experience at the restaurant it would be good for them to write to the management and give them a chance to put it right I know that they would and that the experience of one group is not as justified as the many large groups that do have a really enjoyable time alongside good service, good ambience and good food.Go on give it a try!!!!!!!!!!!!!!!
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Reviewer ElPuerto
19/09/2011
Hi There I don't think it would have been the owner who argued with you atall! I'm really so very sorry you did not enjoy your time but please let us at least say a sorry and send you and your friends some complimentary Paella vouchers if you could e mail your address too info@el-puerto. Co. Uk they are worth £50 each and I will send quite a few, I am so sorry you left unhappy! Kind Regards El Puerto
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Content updated: 20/01/2012 03:58

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