The Failand Inn

The staff and management are fantastic and always very helpful ........I have had many a great meal here for the past 5 years and always keep coming back. It can get busy so it is worth booking a table but this is due to the good service and attention to detail which I really don't mind.

I would rather people take their time with my food then rushing it out and giving me rubbish. Thank you

I have ate at this lovely country pub on numerous occasions. Every visit the staff have been friendly and attentive with good honest food served promptly. The place can get busy, especially at weekends so I have always booked a table, which is a must.

There is always plenty to choose from the A la Carte and Special menus. Along with Curry and Steak nights during the week.

I would recommend going!

Visited on a Saturday evening and unfortunately had the most awful experience that I felt I needed to write a review in the hope that the staff may take note (even though I will certainly never return).
I understand a Saturday night will be busy but waiting 45 minutes between courses including a 30 minute wait for our plates to be cleared is not acceptable.
We had called to book in advance asking for a quiet table as we were taking my 90 year old Gran so they seated us in the conservatory. It's really nice that families with children are welcome but not the quiet space we had specifically asked for and it was very hard to have a conversation.
I'm not sure that either of these things alone would have prompted me to write a review but the attitude of the Manageress when we brought this to her attention was unbelievable.
A few quotes "I'm not a mind reader" when we enquiried why we had been put in the family room after asking for a quiet place. And "I knew you would complain from the minute you walked in here". Offering no explanation or apology for the slow service, just that it's what we should expect on a Saturday night!
I've worked in restaurants myself, I understand its a stressful job on a busy Saturday night and things don't always run smoothly but the way in which you deal with any issues separate a positive experience and extremely negative experience for customers.
I would suggest the Manageress invest in some people skills training.

Went to The Failand last night, we ordered a mixed grill, the steak was so tough I could'nt eat it, the kidneys were not even cooked!! We were offered a free desert. The lady who appeared to be in charge behind the bar needs to learn how to smile and be slightly less frosty!! Not a great experience!!

4 of us visited on jan3rd 2010 one of many visits and i have to say this is the first time we have felt the need ti criticise.the staff are very efficent and friendly and although the meal was served in a reasonable time the meals were below par disappointing as this was a birthday celebration

Had a lovely lunch to-day. 16 people we were all served at the same time with generous helpings nicely presented.

The food was first class with a good choice of menu.The service was exellent both at the table and at the bar.

Disabled facilities good and smoking facilities good.Highly recommended.

I like the fact that half the pub is child friendly as there isnt many places that you can go for a quiet drink with the family and not be ushered out at a certain time.