dined with a friend at this restaurant today (10/07/11), the service is extremely slow. the person who served us 'kasia' was really rude and unfriendly. she banged the glasses and plates with the food on our tables and did not even apologise for it. there were very few people in the restaurant hence it wasn't like they were very busy either. she and the manager (i am assuming that he was the manager) kept laughing at the customers. the staff was busy talking to each other and behaved as if we did not exist. we had to struggle to catch their eye to ask for the food/drinks. there was no acknowledgement when we entered and had to wait for a long time to be seated even though the restaurant was almost empty! again while leaving the waitress took the bill and disappeared without a smile or thank you. in spite of the bad service i gave a tip as i did not want to be rude back but the waitress continued to be unfriendly.

even though i had made a reservation in advance mentioning that i had a tastecard (offer voucher), they initially refused to give the tastecard discount on the bill and said it is not allowed on sundays. I mentioned that i had checked on the website and it wasnt allowed on friday and saturday but it didnt say anything about sunday. the manager refused to come to the table and speak to me about this even after i tried to speak to him several times, and the server got the reduced bill overtly grudgingly only after a long drawn out process. it was an extremely bad experience and i will certainly never go this restaurant again nor will i advise anyone else i know to do so.

A typical chain restaurant atmosphere greets you in Pizza Express. A slightly dim litted venue with row upon row of tables it doesn't particulary give you a subdued feeling.

A basic range of pasta and pizza dishes still prove popular enough to create an active environment.Recommended if dining late to book